Privacy Policy

Last updated: 2 May 2026

1. Overview

This Privacy Policy explains how [Your Business Name] (“we”, “us”, “our”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, services, or submitting your personal information, you agree to this Privacy Policy.

2. What personal information we collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Billing and payment details

  • Booking or appointment details

  • Website usage data (such as IP address, browser type, pages visited)

  • Any information you voluntarily provide through forms, bookings, or communication with us

3. How we collect personal information

We may collect personal information when you:

  • Fill out forms on our website (Squarespace forms, newsletter sign-ups, contact forms)

  • Make a booking or purchase a service

  • Subscribe to our newsletter or marketing emails

  • Communicate with us via email or social media

  • Browse our website (via cookies and analytics tools)

4. Why we collect your information

We collect and use your personal information to:

  • Provide and manage our services

  • Process bookings, payments, and enquiries

  • Send appointment confirmations and updates

  • Send marketing emails (if you have opted in)

  • Improve our website and customer experience

  • Comply with legal obligations

We will not use your personal information for purposes unrelated to our business without your consent.

5. Disclosure of personal information

We may disclose your personal information to:

  • Service providers (e.g. Squarespace, booking systems, payment processors, email marketing platforms such as Klaviyo or Mailchimp)

  • Professional advisers (e.g. accountants, legal advisers)

  • Government authorities if required by law

We do not sell your personal information.

6. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is 100% secure.

7. Cookies and website analytics

Our website uses cookies and analytics tools to:

  • Understand how visitors use our site

  • Improve website performance and user experience

  • Track marketing effectiveness

You can disable cookies through your browser settings, but some features of the website may not function properly.

8. Marketing communications

If you opt in, we may send you marketing emails about services, offers, or updates.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

9. Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

To do so, please contact us using the details below.

10. Overseas disclosure

Some of our service providers (such as Squarespace, email platforms, or cloud storage providers) may store or process data outside Australia, including in the United States.

We take reasonable steps to ensure these providers handle your information in accordance with Australian privacy standards.

11. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

[Your Business Name]
Email: [Your email address]
Location: Western Australia, Australia

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us. We will respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).