Frequently Asked Questions
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We are dedicated to getting you the best results possible and to us that means building lasting skin health rather than chasing a quick fix. Each skin is completely different and a consultation gives us time to go over not only your current lifestyle and habits but also your goals so we can achieve the best outcome for you.
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Not at all! Whether you're managing acne, rosacea, pigmentation, sensitivity, or simply want healthier, more resilient skin, we can help you achieve your skin goals.
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Every skin journey is different. Some clients notice improvements within weeks, while others require a longer-term plan depending on the severity and complexity of their concerns. During your consultation, we'll provide realistic expectations and a recommended treatment pathway.
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Healthy, resilient skin starts with understanding the bigger picture.
As a corneotherapist, Kayla takes a holistic approach to skin health, considering not only what's happening on the surface, but also the lifestyle, environmental and internal factors that can impact your skin. This allows her to create personalised treatment plans designed to deliver lasting results while strengthening and supporting your skin barrier.
To complement this approach, Kayla uses Prologic skincare which a New Zealand made professional range developed specifically for Southern Hemisphere skin, helping to address the unique effects of high UV exposure, environmental stress and nutritional deficiencies commonly seen in our region.
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To achieve the healthiest possible skin, we work exclusively with Prologic skincare throughout your treatment program. Every product has been carefully chosen to support skin barrier repair, microbiome balance, and optimal skin function.
A consistent homecare routine is one of the most important factors in achieving lasting results. Introducing other products during your treatment will create unnecessary variables that can impact your skin's progress and make it harder to achieve your desired outcome.
By trusting the process and following your personalised prescription, you'll give your skin the best opportunity to heal, strengthen and maintain long-term skin health.
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We'll assess your current routine during your consultation and explain which products are helping, which may be hindering progress, and why certain changes may be recommended.
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Many clients notice improvements in hydration, comfort and overall skin health within the first few weeks. More complex concerns such as acne, rosacea, or pigmentation often require a few months of consistent treatment and home care.
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While treatments can provide benefits, home care is essential for achieving the best and most sustainable outcomes. Think of your treatments as the catalyst and your daily routine as the foundation.
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Yes. Professional treatments and home care work hand in hand. The products you use every day have the greatest influence on your results, which is why we prescribe a personalised skincare routine as part of your treatment plan
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Many of our clients come to us feeling frustrated after trying countless products and treatments. Our approach focuses on identifying the underlying factors affecting your skin and creating a personalised plan designed for long-term improvement rather than temporary fixes.
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Absolutely. In fact, many of our clients seek us out because they have sensitive, reactive, compromised, or difficult-to-manage skin. Supporting and strengthening the skin barrier is at the heart of what we do.
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Some clients may experience a temporary adjustment period as the skin adapts to a new routine. If this occurs, we'll guide you through the process and adjust your plan as needed to ensure your skin remains supported.
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That's exactly what we're here for. You don't need to know which treatment to book or what products you need. Simply book a consultation and we'll guide you through the process with a personalised plan tailored to your skin, goals, and lifestyle.
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We offer virtual consultations, ongoing support and we are able to ship your homecare right to your door, allowing you to work with us no matter where you're located.
Not sure where to start?
Whether you're struggling with acne, sensitivity, redness or simply feel overwhelmed by skincare advice, we'll help you understand what's happening with your skin and create a personalised plan to help you move forward with confidence.
Skin Health Assessment
Perfect if you're looking for expert guidance before beginning treatment.
✓ Comprehensive skin health assessment
✓ Personalised treatment and homecare recommendations
✓ Lifestyle factors discussed where relevant
✓ Clear next steps tailored to your skin goals
The First Dive
Perfect if you're ready to begin your skin journey straight away.
Includes everything from the Skin Health Assessment, plus a customised facial tailored to your skin's needs on the day.
✓ Comprehensive skin health assessment
✓ Personalised facial treatment
✓ Tailored treatment and homecare plan
✓ The perfect first step towards achieving your skin goals

